What’s the procedure for purchasing the software?
We also accept checks,purchase orders,ACH,wire transfer, master card, visa and American Express.
What’s the main difference between PM Coordinator and Maintenance Coordinator?
The PM Coordinator is a reduced or simplified version of the Maintenance Coordinator. The primary distinction lies in the fact that the PM Coordinator lacks functionalities for Inventory control and Purchasing.
Additionally, both products, PM Coordinator and Maintenance Coordinator, share support for repair and recurring work orders as well as PMs (Preventive Maintenance). Furthermore, both have the capability to save summaries of completed work orders to equipment history logs.
Other key elements that the PM Coordinator does not support include
What’s the difference between the Maintenance Coordinator Standard and Professional Editions?
The Professional edition offers an extensive range of 9 additional modules to enhance your experience. These modules include Properties Database , Forms and Permits designer, Reports and Graphics, Tools Database, 2 sets of issue tracking modules, Procedures and Solutions, Safety Management, and a Project Planner.
On the other hand, the Standard Edition comprises essential modules such as Maintenance Scheduler, Work Orders, Equipment and Assets, Parts and Inventory, Purchasing and Receiving, Contacts and Vendors, and Personal Manager.
Furthermore, both editions come with valuable features like the Auto Email module and Import and Exports module to further streamline your workflow.
What’s the difference between a single user and a site license?
On a single user version the database can only reside on a local drive, accessed by a single computer. You can still have multiple users but only one at a time will be able to use the program.
A site license allows you to install the program on as many computers you want, at a single location or address. The databases can also be moved to a shared, network drive and shared by all the users. We have additional discounts for multiple sites.
What type of files or documents can be imported into your system?
The program can import Excel files . So if you can save your information in one of those formats you should be able to import it into our application.
This is done with the included Import/Export module, available in both Maintenance and PM Coordinator.
Can you add modules to PM Coordinator?
No, only Maintenance Coordinator can be customized.
How does the Remote Service Request module work?
The Remote Service Request module allows you to use email to send work order requests to the main system as an attachment. You then import these attachments into the Work Orders module. Once purchased this module can be used worldwide if needed.
Does your email feature work with other formats other than Outlook?
Yes, you can use it with any system that uses a SMTP type setup. This includes Outlook, Lotus Notes, and most other configurations.
Is your program SQL Server, or web based?
Locally installed . It must be fully installed on each computer SQL is required, and uses Microsoft SQL Server for data storage (Can use SQL Server Express ).
What are the basic steps of installing the software for network use?
1. Install and instance of SQL server or SQL Server Express (12 to 19 ) on the computer you are going to install PM or Maintenance Coordinator
2. Install the program on each client computer as you would as if it was a single user setup.
3. Connect the Databases Using The Database connection routine.
4. Activate the software on each computer it's installed to.
5. Copy the databases used by the program to a sharable network drive or Attached to the SQL server you are going to use . These are the files with an .mdf extension.
6. Point to the databases on the network from each computer the program is installed
What are the basic system requirements for your software?
Basically it’s designed to work on any system running Windows with 600 MB of disk space.
Pentium® 100 MHz or higher microprocessor, VGA 640x480 or higher-resolution screen supported by Microsoft Windows NT, Microsoft Windows 10,11.
I'm interested in starting with a simpler system like PM Coordinator and then upgrading to a more advanced system later. Is this possible?
Yes, you can upgrade your system from PM Coordinator to the better version seamlessly. However, it's essential to note that there will be an additional cost of 24% for this upgrade. The cost is calculated as the price difference between the two products, multiplied by 1.2."
I am running a demo version of your software, will I lose any of the data I have entered if I decide to buy?
No, your data will still be there. In fact, the demo is the actual program that just needs an activation file to turn it in to a full working version.
What features are not functional in the demo?
The demo version allows access to almost all features, except for printing and exporting documents. Additionally, some other functionalities are disabled, including moving your databases to a server, enabling password protection, and emailing your documents."
What is the Auto email feature?
This is a small application that you can run on a PC in the background. It automatically sends emails to up to three mechanics or assignments whenever a new work order is due. These emails contain copies of the actual work order, which can be in either RTF or PDF formats. You have the flexibility to schedule the emails to be sent 1 to 7 days before the work order's scheduled start date.
Does the Auto Email feature work with PM Coordinator?
Yes in all v9 versions
Is there any telephone support available?
We offer free Email Support for all our users. If you prefer Telephone Support or Microsoft Teams Meetings for more personalized assistance, we provide Premium Support at an additional cost. Premium Support is priced at 24% of the package you purchase, but not less than $600 annually.
Is there any training available?
The software is designed to be user-friendly and easy to learn. To assist you in getting started, we offer both telephone support and the option to use Microsoft Teams web call service within the first 30 days of purchase.
Additionally, we provide training materials on our website, and as a paid subscriber, you'll have access to more resources. However, if you wish to leverage the software to its fullest potential, we highly recommend arranging on-hands training seminars at your location or participating in web-based classes conducted by our trained staff.
No matter where you are located worldwide, we can organize these training seminars for you. If you're interested, please don't hesitate to contact us for further details.