FAQ

What’s the procedure for purchasing the software? 

Just fill out our standard order form and fax it back to us at the phone number found on the form. If you are planning on buying with a PO we would also like a copy of that when possible.

We also accept checks, master card, visa and American Express.

What’s the main difference between PM Coordinator and Maintenance Coordinator?

PM Coordinator is actually a scaled down version of Maintenance Coordinator. As there are actually a lot of differences, the primary different is that PM Coordinator does not support Inventory control and Purchasing.

Both products however support both repair and recurring work orders and PMs. Both can also save summaries of completed work orders to equipment history logs.

Other key elements PM Coordinator does not support”

  • Password protection

  • Auto email of work orders

  • Add-on modules

What’s the difference between the Standard and Professional Editions?

Basically it’s the modules. You get 10 additional modules with the Professional edition. These include the Mechanics module, Forms and Permits designer, Reports and Graphics module, Tools database, 2 sets of issue tracking modules, Procedures and Solutions module, Safety Management module, Support for Palm hand held computers, and a Project Planner.

Modules in the Standard Edition: Maintenance Scheduler, Work Orders, Equipment and Machinery, Parts and Inventory, Purchasing and Receiving, Contacts and Vendors and Personal Manager module.

ALSO: Auto email module, Import and Exports module.

What’s the difference between a single user and a site license?

On a single user version the database can only reside on a local drive, accessed by a single computer. You can still have multiple users but only one at a time will be able to use the program.

A site license allows you to install the program on as many computers you want, at a single location or address. The databases can also be moved to a shared, network drive and shared by all the users. We have additional discounts for multiple sites.

What type of files or documents can be imported into your system?

The program can import Excel files or Microsoft Access databases. So if you can save your information in one of those formats you should be able to import it into our application.

This is done with the included Import/Export module, available in both Maintenance and PM Coordinator.

Can you add modules to PM Coordinator?

No, only Maintenance Coordinator can be customized.

How does the Remote Service Request module work?

The Remote Service Request module allows you to use email to send work order requests to the main system as an attachment. You then import these attachments into the Work Orders module. Once purchased this module can be used worldwide if needed.

Does your email feature work with other formats other than Outlook?

Yes, you can use it with any system that uses a SMTP type setup. This includes Outlook, Lotus Notes, and most other configurations.

Is your program SQL Server, or web based? 

No. It must be fully installed on each computer access is required, and uses Microsoft Access for data storage (we supply our own runtime engine).

What are the basic steps of installing the software for network use?

1. Install the program on each client computer as you would as if it was a single user setup.

2. Activate the software on each computer it's installed to.

3. Copy the databases used by the program to a sharable network drive. These are the files with an .mdb extension.

4. Point to the databases on the network from each computer the program is installed.

What are the basic system requirements for your software?

Basically it’s designed to work on any system running  Windows  with  600 MB of disk space.

Pentium® 100 MHz or higher microprocessor, VGA 640x480 or higher-resolution screen supported by  Microsoft Windows NT,  Microsoft Windows 10.

I would like to buy a more basic system to start off with (like PM Coordinator), and then upgrade to a better system later. Can this be done?

Yes, the data is fully upgradable from one version to another. However, please be aware that it will cost you an additional 20% when doing it this way. The cost is the price difference between the two product, times 1.2. 

I am running a demo version of your software, will I lose any of the data I have entered if I decide to buy?

No, your data will still be there. In fact, the demo is the actual program that just needs an activation file to turn it in to a full working version.

What features don’t work on the demo?

Pretty much everything works with the demo except the printing and exporting of documents. Other things that are disabled is moving your databases to a server, turning on the password protection feature, and emailing your documents.

What is the Auto email feature?

This is a little application you leave running on a PC somewhere in the background. When a new work order becomes due the program will automatically email up to three mechanics (or assignments) a copy of the actual work order. These documents can be in either the RTF or PDF formats. You can set it up so the documents are sent from 1 to 7 days before their scheduled start date.

Does the Auto Email feature work with PM Coordinator?

No, this feature is only available in either the Standard or Professional Editions of Maintenance Coordinator.

Is there any telephone support available?

Email Support is free. Telephone support,  18%  of the package you purchase, but not less than $300 annually.

Is there any training available?

The software is easy to learn. However we will help you get started with both telephone support and using the GoTo/Microsoft Teams  web call service within the first 30 days of purchase. There are also some training materials available on the supplied CD, but if you want to use the software to its maximum capabilities, we highly suggest arranging on-hands training seminars at your location or Web based classes  with our trained staff. We are able to arrange these training seminars World Wide . Contact us if you're interested.